Accelerator Service Manager Services
The next generation IT self Service and Process
Automation
Managing a Service Desk and coping with a large number of
users can be a daunting job. In today's IT environment the end user
expects more of the Service Desk than they have previously done.
Communication between users reporting problems and the Service Desk
can occur over several days, making the user frustrated and
non-productive. The helpdesk will be swamped with calls and emails
communication with the users. Why not change that and let the users
provide all the required information directly?
Accelerator Services
We have created a number of services that can directly interact
with Microsoft System Center Service Manager through our portal
Accelerator. All of these services are available through the
Accelerator portal, allowing end user communication and
interaction:
- Announcements
- Report incident
- My Incidents
- My Change Requests
- My Approvals
- Knowledge base
- Request Service
Administrator Console Features
Accelerator also provides extended feature for the Service Manager
console. These features are available for Service Manager
Administrators through the administrator console.
- Integration with Information Manager
- Simple Incident
Atea Spintop has been working together with Microsoft to
identify and specify the need for add-ons to Service Manager. Atea
Spintop has been a part of the System Center Service Manager (SCSM)
early adopter program (TAP), since it was first opened. Atea
Spintop is also a member of System Center Alliance and presented
the Accelerator on Microsofts launch of SCSM on MMS in Las Vegas in
April 2010.
Click to see our movie from Mircosoft
MMS
Nigel Cain program manager for SCSM presents Accelerator on
Microsoft Tech Days 2010
Key Features
- Single point of contact between Service Desk and end
users
- Simplified data gathering for Incident and Change
Request
- Improves Incident and Change Request information
accuracy due to improved submitted data quality
- User friendly and rapid navigation through web
interface
- Allows users to filter and view the Service Manager
information
- Full language support
- Built to scale to support thousands of
users