Accelerator
Software delivery is a complex task, often involving
multiple helpdesk calls and numerous manual interventions before
the software is delivered to the end user's desktop. Often this
delivery takes several days, making the user frustrated and
non-productive and the helpdesk swamped with calls. This doesn't
apply to only software delivery, too many IT tasks are manual in
today's IT infrastructures. Why not change that?
Give Your Users Control
Put your users in charge and the IT-department in the backseat with
Accelerator, a web based portal for self-service. With Accelerator
you can automate tasks that you never thought were possible but
also supporting standard processes like software distribution,
access control and other day to day IT tasks.
Using Accelerator makes the IT operation much more effective. Users
have access to a tool where services such as hardware, software,
accounts, access rights and resources can be ordered at any time,
then automatically delivered as soon as they are approved.
The portal is used for ordering and managing IT services
providing users with a single point for ordering services. These
services are automated processes, delivering the requested item
automatically, thereby replacing manual tasks in the
IT-organization.
Accelerator includes a service catalogue where the organization
can register and publish available services to the users. This
makes it easy for the users to find available services and to place
IT orders. The orders are sent to the manager or resource owner for
approval and once the order is approved, it is automatically
executed in the IT system.
The complete end to end workflow is automated and can be configured
to be as simple or complex as required.
Accelerator is a self-service portal for ordering and managing IT
services including process automation for executing orders. The
main purpose of the portal is to provide users a single point for
ordering services and an automated process for delivering the
services, thereby replacing manual tasks in the IT-organization.
Accelerator includes a service catalogue where the organization can
register and publish available services to the users. That makes it
easy for the users to find available services and to place IT
orders. The orders are sent to the manager or resource owner for
approval. Once the order is approved it is automatically executed
in the IT system. After the order has been executed the user is
notified and a log of the action is created.
Key Features
- Reduces the number of calls to your helpdesk by
allowing self-service to the most common tasks like software
delivery, folder access, hardware orders, password reset
etc.
- User friendly and rapid navigation through web
interface
- Advanced role based operation for granular
control
- Allows users to search and install the applications
needed
- Fully configurable and automated workflow, defining
complex approval chains if required
- Out-the-box integration with System Center
Configuration Manager and Service Manager, including support for
App-V and OS migration
- Software Rental
- Built to scale to support thousands of
users
- Customizable, your organizations look and feel with
multiple language options